FAQs

Our Centella asiatica is planted and harvested in the rural village of Wrellegama, Sri Lanka. Our apricot kernel oil is sourced from Turkey.

Our products are non-greasy. We recommend that people with oily skin, should use our products 2-3 times a week instead of every day.

Warm 2-3 drops of botanical serum in your hands and apply onto skin that has been cleansed. Avoid contact with your eye area. Gently smooth and press the serum onto your face and neck, using your hands. It is best to use our facial serum before bed.

All of our products are vegan-friendly and cruelty-free. While we are currently in the process of gaining our certifications, we are strongly against harming animals and the planet we live in.

We don't offer samples unfortunately. We recommend you use Ceilán for at least 30 days to get a good feel for it. We believe that samples wouldn't give your skin sufficient time to obtain the benefit from the product.

Once opened they can be stored for at least 6 months at room temperature. However, the environment can affect shelf life, so we can’t give a specific answer.

Generally speaking our products are well-tolerated, however if you have specific concerns please seek medical advise. If in doubt, test on a small area first (e.g. behind your ear) and leave the product on for 24 hours. If there's any redness or soreness then immediately discontinue use.

Allergies vary from person to person. The only safety consideration is that apricot kernel oil is considered a tree nut, so it would not be appropriate for anyone with tree nut allergies. We include a full list of ingredients with every product, both on the website and on the product packaging. We suggest you check these to make sure our products don't have something that you're allergic to. If you have allergies and are unsure about the safety of our products, please speak to your dermatologist or medical advisor.

If you want to do a patch test, a small amount should be applied to where you want (such as behind the ear). If you experience any redness, irritation or discomfort during the next 24 hours then you should immediately and thoroughly wash the test area and discontinue its use.

We hope to expand our product line and reach out to potential retailers in the near future. If you are interested in stocking Ceilán online or in-store shop, please get in touch with us at info@ceilan.co.uk!

Our current screw cap uses recycled plastic. Our amber glass bottles are fully recyclable. Our boxes and contents in it such as packing peanuts and tape are all biodegradable, recyclable and compostable.

No, we have chemical-free farm. We use goat manure in our fertisiler.

Delivery costs £4.50 (UK), but free for orders over £35. Our products are delivered from Pates Farm in Norfolk, who handle the infusion and packaging of our products. Our shipments are sent via Royal Mail on a two working day tracked service.

If you are ordering from outside of the UK, prices will differ depending on your location. Please email us at info@ceilan.co.uk if you have any questions.

If you are not happy with our products within the first 30 days of use, please get in touch with us via email or through social media and we will arrange a full refund or replacement.

We can offer you further product advice (sometimes it can be an application issue) or a free returns label.

Please send us your email to: info@ceilan.co.uk

Yes we do, if you are interested in working with Ceilán via our email info@ceilan.co.uk along with your social media handles and audience insights.

We are currently working with amazing content creators and we're always welcoming to those who are interested in our products, beliefs and brand values.

Please send us your query to info@ceilan.co.uk and we'll respond to your query as soon as possible.